Leanne Roe is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses and phone numbers.

This Personal Information is obtained via our website www.leanneroeart.com.au contact form, social media platforms when shared with us, consultations, by phone, by email, from your website if applicable. From other publicly available sources and from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•           For the primary purpose for which it was obtained

•           For a secondary purpose that is directly related to the primary purpose

•           With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties such as where one of our products has been purchased as a gift for someone else.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•           Third parties where you consent to the use or disclosure; and

•           Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Leanne Roe will not charge any fee for your access request.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy contact us.

When you buy a Leanne Roe artwork you are buying an artwork for life. Each piece is archival quality and quite often one of a kind.

Choose your artwork carefully. Consider the size, colour and theme and be sure it will work well in the space you plan to hang it.

If your artwork is a gift for someone, again choose carefully. If you have any uncertainty, contact Leanne to discuss your queries. She may be able to assist with options. And if you are still unsure consider buying a gift voucher so they can choose the artwork themselves.

Leanne Roe works on a policy that once full payment has been made there are no refunds for change of mind.

However, Leanne understands that there are unforeseen circumstances. In this case contact Leanne via the contact form and she will make direct communication with you to discuss.

Commissions

For commissioned artworks 50% deposit is required to secure dedicated time to work on your artwork. This includes commission paintings and drawings, and specialised projects. The deposit paid is used to purchase the materials required to produce your artwork and is nonrefundable.

Leanne will communicate with you throughout the making of the artwork. To ensure it aligns with what you envisaged.

There should be no room for dislike when you receive the artwork. For this reason, commissions are nonrefundable.

If for unforeseen circumstances you wish to withdraw your request for artwork, please make contact with Leanne via the contact page. She will then discuss your circumstances and decide an appropriate plan of action. If a payment plan is required, Leanne can discuss options.

Leanne wants you to like your artwork and to show it proudly on display. She goes the extra mile to make sure this is the case before you receive your item. If this is not the case, she will work within reasonable means to assist you.

General Delivery within Australia

Leanne Roe artworks are delivered using Australia Post, Pack n Send or a courier service when required. The service provider chosen is dependent on the item that is being shipped and its destination.

Standard delivery is used unless otherwise requested. And is free within Australia.

Any delivery outside of the standard service will be calculated at the time of order. Additional delivery fees may be added to the total order value.

Delivery calculated at the time of order is based on delivery service type, weight of the item and location the item will be sent to.

International Shipping

For international shipping a quote is required from the shipping provider. It will be dependent on the location the artwork is going to, the artworks weight and the level of speed required of the delivery.

Contact us to advise your location and a quote will be obtained. This can take a few days to come back to us.

International shipping fees will be additional to the listed artwork price. You will be forward an invoice for this charge once an agreement to ship is reached.

In Australia, copyright law is set out in the Copyright Act 1968 (Cth). This is federal legislation and applies throughout Australia. The Commonwealth Attorney-General administers Australian copyright law

What is copyright?

Copyright protection is free and automatic. It provides the legal protection for the original expression of ideas.

Unlike patents and trademarks, you don't need to register a copyright for your ownership to be asserted and protection received.

Copyright protects original works such as:

• art

• literature

• music

• films

• sound recording

• broadcasts

• computer programs

• databases

Material is automatically protected by copyright in Australia under the Copyright Act 1968

© Copyright Leanne Roe.